Nowadays, the best way for a company to reach out to its customers is by asking for feedback from the customers on their services.
Ever wondered if your postal service too provided the same facility? Well, the United States Postal Service is conducting the USPS Postal Experience Survey for you and wants you to be a part of it.
What is the USPS Postal Experience Survey?
The USPS Postal Experience Survey is an online survey initiated by the United States Postal Service. Through this survey, you will be able to let them know about your thoughts on how to improve their services further. This survey is to ensure customer satisfaction and will make customer engagement more efficient.
Participating in the USPS Postal Experience Survey will offer you the opportunity to point out your likes and dislikes about the postal service and can also suggest them to implement some extra facilities. This way the company can make an effort to meet it’s customers’ needs.
The objective of the USPS Postal Experience Survey is:
- To receive first-hand reviews regarding their services
- To deliver the best to its customers
- To discover new ideas that can improve their facilities and services
- To reach out to their customers for resolving any kind of issues or provide help support whenever needed.
Who are eligible to participate in the survey?
There are some rules and regulations which you should know before participating in the survey.
- The survey is only open to them who have made use of a nearby postal service in the US.
- Employees and their family members are not allowed to participate.
- The minimum age limit for this survey is to be 18 years old or more.
- Participant must either know English or Spanish language, as the survey is conducted in the mentioned languages only.
How to participate in the survey?
- Open your web browser, enter the web address of USPS survey site i.e, postalexperience.com/pos on the address bar. Make sure you have a good internet connection.
- You will need to select any of the two languages- either English or Spanish.
- The next step is to enter your UserID and Password.
- Press the NEXT button.
- You will be then required to enter the zip code printed on the top of your receipt.
- After you have entered the zip code, press the NEXT button.
- In the next page, you will be asked to select your location and enter the date of your visit. Press NEXT to proceed to a new page.
- Here, you will be asked a few questions regarding their services. Answer them honestly.
- After the completion of the questionnaire round, press the SUBMIT button to submit your answers.
What do you get from this survey?
Your participation in the USPS Postal Experience Survey will not only help them improve their quality of services but also award you with rewards.
After completion of the survey
- You may win cash rewards or first class stamps
- You may receive a coupon code. This coupon code is to be noted down carefully and taken along when you visit the postal service office next time. This coupon code will get you the first class stamps.
About the company
The United States Postal Service as established in the year 1971 and is an independent agency of the United States federal government that is dedicated to providing postal services in the United States. The United States Postal Service is the third-largest civilian employer in the United States and is the largest civilian vehicle fleet in the world. In spite of having access to letter boxes, marked as ’US Mail’, and personal letterboxes, the United States Postal Service still competes against private package delivery services such as United Parcel Service and FedEx.
Tel No.: 1-800-275-8777
As per the reports, last year around 1.7 million customers had completed the online survey and the responses were recorded in the Customer Insights (CI) Index. The CI index serves as a barometer for analyzing postal service satisfaction. From the previous records of the online survey, the USPS proves to be a dedicated postal service, committing to understanding it’s customers needs.
Being one of the largest and leading postal services in the world, it is very necessary for the United States Postal Service to maintain it’s ranking and quality and to provide the best kind of services to its customers. It has come up with the easiest way to interact with its people and provide all kinds of support and help that are needed and resolve any sort of issues that the postal service have. You just need to spend 3 to 5 minutes to participate in this survey. Hence, do participate in the USPS Postal Experience Survey, share your valuable thoughts with them and get a chance to win exciting rewards and coupon code and enjoy hassle-free postal service.